Articles and Books

Below are selected books, refereed articles,whitepapers, and other media that I have reviewed (and own as part of my library), which are related to the pursuit of lessons learned as a domain. I am defining a domain as the things I personally needed to know to fully grasp the subject matter and make it useful to me in my professional and academic endeavors.

For the most part, these references have been reviewed in the context of my dissertation. I continue to review materials for academic and professional interest in these topics and will update this page. This being said, there are many other things that I have reviewed, but would not post for a variety of reasons.

Note: this content is being posted because internet searches will not necessarily bring it up. For example, professional associations publish trade magazines or journals that discuss lessons learned. It takes more "digging" to uncover this content.

LESSONS LEARNED

  • Abramovici, A. (1999). Gathering and using lessons learned. PM Network, October, 61-63. Philadelphia, PA: Project Management Institute.
  • Berke, M. (2001). Best practices lessons learned (BPLL): A view from the trenches. Proceedings from the Project Management Institute. Philadelphia, PA: Project Management Institute.
  • Bucero, A. (2005). Project know-how. PM Network. May, 22-23. Philadelphia, PA: Project Management Institute.
  • Cowles, T. (2004).Criteria for lessons learned: A presentation for the 4th annual MMI technology conference and user group, (November 16, 2004). Denver, CO: Raytheon, Inc. Retrieved on August 11, 2011 from www.dtic.mil/ndia/2004cmmi/CMMIT2Tue/LessonsLearnedtc3.pdf.
  • Darling, M., Parry, C., & Moore, J. (2005). Harvard Business Review. Learning in the Thick of It. Boston, MA: Harvard Business School Press.
  • Darling, M., Parry, C. Growing Knowledge Together: Using Emergeny Learning and EL Maps for Better Results. The SOL Journal. Vol 8 No. 1.
  • Derby, E. and Larsen, D. (2006). Agile Retrospectives: Making Good Teams Great. Dallas, TX: The Pragmatic Bookshelf.
  • Estrella, J. (2001 ). Lessons Learned in Project Management: 140 Tips in 140 Words or Less. Charleston, SC: CreateSpace.
  • Friedman, V., Lipshitz, R., & Popper, M. (2005). The mystification of organizational learning. Journal of Management Inquiry, 14, 19-30.
  • Goodrum, P., Yasin, M., & Hancher, D. (2003). Lessons Learned System for Kentucky Transportation projects. Lexington, KY: University of Kentucky.
  • Grabher, G. (2004). Learning in projects, remembering in networks: Communality, sociality, and connectivity in project ecologies. European, Urban and Regional Studies, 11, 103-123.
  • Hall, R. (2009). Master of Disaster. PM Network. Philadelphia, PA: Project Management Institute.
  • Harrison, W., Heuston, G., Morrissey, M. Aucsmith, D. Mocas, S., & Russelle, S. (2002). A lessons learned repository for computer forensics.
  • Hatch, S. (2011). Lessons Learned From Going Hybrid: Three Case Studies. Retrieved February 27, 2011 from http://meetingsnet.com/associationmeetings/news/ hybrid_meeting_case_studies_virtual_edge_0209/.
  • Hildebrand, C. (2006). On-demand education. PM Network. August, 86. Philadelphia, PA: Project Management Institute.
  • Hynnek, M. (2002). A real life approach to lessons learned. Project Management Innovations, Vol 2, pp. 5-6. Retrieved on August 11, 2011 from dewi.lunarservers.com/~ciri03/pminpdsig/.../November2002NPDSIG.pdf.
  • Kaner, C, Bach, J. and Pettichord, B. (2001). Lessons Learned in Software Testing. Hoboken, NJ: Wiley Publishing. Kendrick, T. (2004). The Project Management Tool Kit: 100 Tips and Techniques for Getting the Job Done Right. Saranac Lake, NY: Amacom.
  • Kerth, N. (2001). Project Retrospectives: A Handbook for Team Reviews. New York, NY: Dorset House Publishing.
  • Kotnour, T. (2000). Leadership mechanisms for enabling learning within project teams. Retrieved December 12, 2007 from www.alba.edu.gr/OKLC2002/Proceedings/ pdf_files/ID340.pdf.
  • Kozak-Holland, M. (2002). On-Line, on-Time, on-Budget: Titanic Lessons for the E-Business Executive (Lessons From History Series). MC Press.
  • Kua, P. (2012). The Retrospective Handbook: A Guide for Agile Teams. Vancouver, Canada: Leanpub.
  • Ladika, S. (2008). By focusing on lessons learned; project managers can avoid repeating the same old mistakes. PM Network, February.
  • Leake, D., Bauer, T., Maguitman, A., & Wilson, D. (2000). Capture, storage and reuse of lessons about information resources: Supporting task-based information search. Retrieved on August 11, 2011 from ftp://ftp.cs.indiana.edu/pub/leake/p-00-02.pdf.
  • Lewkowicz, J. & Nunan, D. (1999). The Limits of Collaborative Evaluation. China: University of Hong Kong.
  • Lientz, B. & Rea, K. (1998) Project Management for the 21st Century, 2nd Ed. Burlinton, MA: Academic Press.
  • Loo, R. (2002). Journalilng: A Learning Tool for Project Managment Training and Team-building. Project Managment Journal. Vol 33, No. 4 61-66.
  • MacMaster, G. (2000). Can we learn from project histories? PM Network, July. Philadelphia, PA: Project Management Institute.
  • Marqquardt, M. (1996). Building the Learning Organization: a Systems Approach to Quantum Improvement and Global Success. New York: Mcgraw Hill.
  • Newell, S., Bresnen, M., Edelman, L., Scarbrough, H., & Swan, J. (2006). Sharing knowledge across projects: Limits to ICT-LED project review practices. Management Learning, 37, 167.
  • Oberhettinger, D. (2005). Workshop on NPR 7120.6, the NASA lessons learned process: Establishing an effective NASA center process for lessons learned. Houston, TX: NASA.
  • Patton, M. (2001). Evaluation, knowledge management, best practices, and high quality lessons learned. American Journal of Evaluation, 22, 329-336.
  • Perrot, P. (2001). Implementing Inspections at AirTouch Celluslar: Verizon Wireless. Retrieved on August 11, 2011 from http://sasqag.org/pastmeetings/Implementing%20Inspections%20at%20AirTouch%20Cellular%202-2001.ppt
  • Pitagorsky, G. (2000). Lessons learned through process thinking and review. PM Network. March, 35-38. Philadelphia, PA: Project Management Institute.
  • Rowe, S., & Sikes, S. (2006). Lessons learned: Sharing the Knowledge. PMI Global Congress Proceedings. Seattle Washington. Philadelphia, PA: Project Management Institute.
  • Rowe, S., & Sikes, S. (2006). Lessons learned: Taking it to the next level. PMI Global Congress Proceedings. Seattle Washington. Philadelphia, PA: Project Management Institute.
  • Seningen, S. (2004). Learn the value of lessons learned. The Project Perfect White Paper Collection. Retreived on August 11, 2011 from www.projectperfect.com.au/downloads/.../info_lessons_learned.pdf.
  • Sharif, M., Zakaria, N., Chign, L., Fung., L. & Malaysia, U. (2005). Facilitating Knowledge Sharing through Lessons Learned System. Journal of Knowledge Management Practice.
  • Snider, K., Barrett, F., & Tenkasi, R. (2002). Considerations in acquisition lessons-learned system design. Acquisition Review Quarterly, Winter, 67-84.
  • Speck, M. (1996). "Best Practice in Professional Development for Sustained Educational Change." ERS Spectrum Spring pg. 33-41.
  • Spilsbury, M., Perch, C., Norgbey, S., Rauniyar, G., & Battaglino, C. (2007). Lessons learned from evaluation: A platform for sharing knowledge.
  • Stephens, C., Kasher, J. Walsh, A., & Plaskoff, J. (1999). How to transfer innovations, solutions, and lessons learned across product teams: Implementation of a knowledge management system. Philadelphia, PA: Project Management Institute.
  • Terrell, M. (1999). Implementing a lessons learned process that works. Proceedings of the 30th Annual Project Management Institute Seminars & Symposium. Philadelphia, PA: Project Management Institute.
  • The Adult Learner: The Definitive Classic in Adult Education and Human Resource Development (Gulf Professional Publishing), Trade paperback (1998).
  • The Office of the Whitehouse (2006). The Federal Response to Hurricane Katrina Lessons Learned.
  • Thomas, W. (2011). The Basics of Project Evaluation and Lessons Learned. New York: Productivity Press.
  • Weber, R., Aha, D., Munoz-Avila, H., & Breslow, L. (2000). An intelligent lessons learned process. Proceedings of the Twelfth International Symposium on Methodologies for Intelligent Systems (ISMIS 2000), 358-367.
  • Weber, R., Aha, D., Becerra-Fernandez. (2000). Categorizing Intelligent Lessons Learned Systems.
  • Wheatley, M. (2003. In The Know. PM Network. May, 33-36.
  • Whitten, N. (2007). In hindsight: Post project reviews can help companies see what went wrong and right. PM Network, 21.
  • Williams, T. (2007). Post-project reviews to gain effective lessons learned. Philadelphia, PA: Project Management Institute.
  • Williams, T., Eden, C., Ackermann, F., & Howick, S. (2001). The use of project post-mortems. Proceedings of the Project management Institute Annual Seminars and Symposium. November. Philadelphia, PA: Project Management Institute.
  • 50 Lessons. (2007). Lessons Learned - Straight Talk from the World's Top Business Leaders - Leading By Example. Boston, MA: Harvard Business School Press.

EVALUATION

  • Alkin, M. (2004). Evaluation Roots: Tracing Theorists Views and Influences. Thousand Oaks, CA: Sage Publications.
  • Altschuld, J. (1999). The certification of evaluators: Highlights from a report. American Journal of Evaluation, 20, 481-493.
  • Altschuld, J., & Wikin, B. (2000). From Needs Assessment to Action: Transforming Needs Into Solution Strategies. Thousand Oaks, A: Sage Publications.
  • American Evaluation Association. (2007). Guiding principles for evaluators.
  • Bamberger, M., Rugh, J., & Mabry, L. (2006). Real world evaluation: Working under budget, time, data, and political Constraints. Thousand Oaks, CA: Sage Publications.
  • Bichelmeyer, B. (2003). Checklist for formatting checklists.
  • Brinkerhoff, R. (2006). Telling training's story: Evaluation made simple, credible and effective - using the success case method to improve learning and performance. San Francisco, CA: Berrett-Koehler Publishers, Inc.
  • Butler, J. (2005). Metaevaluation and implications for program improvement. Retrieved July 06, 2007 from http://www.acetinc.com/Newsletters/Issue%2010.pdf.
  • Carmines, E. & Zeller, R. (1979). Reliability and Validity Assessment. Thousand Oaks, CA: Sage Publications.
  • Cook, T., Levinson-Rose, J., & Pollard, W. (1980). The misutilization of evaluation research: some pitfalls of definition. Science Communication, 1, 477-498.
  • Davidson, J. (2005). Evaluation methodology basics: The nuts and bolts of sound evaluation. Thousand Oaks, CA: Sage Publications.
  • Donaldson, S. & Scriven, M. (2003). Evaluating Social Programs and Problems: Visions for the New Millennium. Mahwah, NJ: Lawrence Erlbaum & Associates.
  • Edwards, J., Scott, & J., Raju (2003). The Human Resources Program-Evaluation Handbook. Thousand Oaks, CA: Sage Publications.
  • Fetterman, D., Kaftarian, & S. Wandersman (1996). Empowerment Evaluation: Knowledge and ools for Sel-Assessment & Accountability. Thousand Oaks, CA: Sage Publications.
  • Fitzpatrick, J. Sanders, J. & Worthen, B. (2004). Program Evaluation 3rd Edition: Alternative Approaches and Practical Guidelines. Pearson: New York, NY.
  • Forss, K. Cracknell, B., & Samset, K. (1994). Can evaluation help an organization to learn? Evaluation Review, 18, 574-591.
  • Frechtling, J. (2007). Logic Modeling Methods in Program Evaluation. San Francisco: CA: Jossey-Bass.
  • Gajda, R. (2004). Utilizing collaboration theory to evaluate strategic alliances. American Journal of Evaluation, 25, 65-77.
  • Hale, J. (2002). Performance Based Evaluation: Tools and Techniques to Measure the Impact of Training. San Francisco, CA. Josey-Bass Pfeiffer.
  • Hunt, M. (1997). How Science Takes Stock: The Story of Meta-Analysis. New York, NY: Russell Sage Foundation.
  • Joint Committee on Standards for Educational Evaluation. (1988). The personnel evaluation standards: How to assess evaluations of educational programs. Thousand Oaks, CA: Sage Publications.
  • Joint Committee on Standards for Educational Evaluation. (1994). The program evaluation standards: How to assess evaluations of educational programs, (2nd ed.). Thousand Oaks, CA: Sage Publications.
  • Joint Committee on Standards for Educational Evaluation. (1988). The student evaluation standards: How to assess evaluations of educational programs. Thousand Oaks, CA: Sage Publications.
  • Kane, M. & Trochim, W. (2007) Concept Mapping for Planning and Evaluation. Thousand Oaks, CA: Sage Publications.
  • Keppel, G. & Wickens, T. (2004). Design and Analysis 4th Ed: A Researcherís Handbook. Upper Saddle River, NJ: Pearson Prentice Hall.
  • Kirkpatrick D. and Kirkpatrick J. (2006). Evaluating Training Programs. San Francisco, CA: Berret-Koehler Publishers.
  • Knowlton, L. & Phillips C. (2009). The Logic Model Guidebook. Thousand Oaks, CA: Sage Publications.
  • Kusek, J. & Rist, R. (2004). Ten steps to a results-based monitoring and evaluation system. Washington, DC: World Bank Publications.
  • Lawrenz, F., & Huffman, D. (2003). How can multi-site evaluations be participatory? American Journal of Evaluation, 24, 471-482.
  • Lipsey, M. & Wilson, D. (2001). Practical Meta-Analysis Thousand Oaks, CA: Sage Publications.
  • Littell, J., Corcoran, & J., Pillai, V. (2008). Systematic Reviews and Meta-Analysis. New York, NY: Oxford University Press.
  • Mathison, S. (Ed.). (2005). Encyclopedia of evaluation. Thousand Oaks, CA: Sage Publications.
  • Patton, M. (1997). Utilization-Focused Evaluation 3rd Edition: The New Century Text. Thousand Oaks, CA: Sage Publications.
  • Preskill, H. & Russ-Eft (2005). Building Evaluation Capacity: 72 Activities for Teaching and Training. Thousand Oaks, CA: Sage Publications, Inc.
  • Preskill, H., & Catsambas, T. (2006). Reframing evaluation through appreciative inquiry. Thousand Oaks, CA: Sage Publications.
  • Preskill, H., & Torres, R. (1999). Evaluative inquiry for learning in organizations. Thousand Oaks, CA: Sage Publications.
  • Raupp, M., & Kolb, F. (1990). Evaluation management handbook. Andover, MA: Network, Inc.
  • Reineke, R., & Welch, W. (1986). Client centered metaevaluation. American Journal of Evaluation, 7, 16-24.
  • Reeve, J., & Peerbhoy, D. (2007). Evaluating the evaluation: Understanding the utility and limitations of evaluation as a tool for organizational learning. Health Education Journal, 66, 120-131.
  • Renger, R., & Titcomb, A. (2002). A three-step approach to teaching logic models. American Journal of Evaluation, 23, 493-503.
  • Rist, R. & Stame, N. (2006). From Studies to Streams: Managing evaluative systems. New Brunswick, NJ: Transaction Publishers.
  • Rodriguez-Campos, L. (2005). Collaborative evaluations: A step-by-step model for the evaluator. Tamarac, FL: Llumina Press.
  • Rosas, S. (2006). A methodological perspective on evaluator ethics. American Journal of Evaluation, 27, 98-103.
  • Rossi, P., Lipsey, M. & Freeman, H. (2004). Evaluation A Systematic Approach 7th Ed. Thousand Oaks, CA: Sage Publications.
  • Royse, D., Thyer, B, Padget, D. & Logan T. (2006). Program Evaluation 4th Ed: An Introduction. Belmont, CA: Thomson Higher Education.
  • Ruhe, V. & Zumgo, B. (2009). Evaluation in Distance Education and E-learning. New York, NY: The Guilford Press.
  • Schwandt, T. & Halpern, E. (1990). Linking auditing and metaevaluation: Enhancing quality. Applied Research, 10, 237-241.
  • Scriven, M. (1991). Evaluation thesaurus (4th ed.). Newbury Park, CA: Sage Publications.
  • Shaw, I., Greene, J., Mark, M., (2006). The Sage Handbook of Evaluation. Thousand Oaks, CA: Sage Publications.
  • Stevahn, L., King, J., Ghere, G., & Minnema, J. (2005). Establishing essential competencies for program evaluators. American Journal of Evaluation, 26, 43-59.
  • Straw, J. (2002). The 4-Dimensional Manager: DISC Strategies for Managing Different People in the Best Ways. San Francisco, CA: Berrett-Koehler Publishers, Inc.
  • Stufflebeam, D. (2000). Guidelines for developing evaluation checklists. Retrieved September 10, 2007 from http://www.wmich.edu/evalctr./checklists /checklistsmenu.htm.
  • Stufflebeam, D. (2001a). Evaluation checklists: Practical tools for guiding and judging evaluations. American Journal of Evaluation, 22, 71-79.
  • Stufflebeam, D. (2001b). The metaevaluation imperative. American Journal of Evaluation, 22, 183-209.
  • Stufflebeam, D. (2001). Evaluation Models. San Francisco, CA: Jossey-Bass.
  • Torres, R., Preskill, H. & Piontek, M. (2005). Evaluation Strategies for Communicating and Reporting 2nd Ed. Thousand Oaks, CA: Sage Publications.
  • Witkin, B. & Altschuld, J. (1995). Planning and Conducting Needs Assessment.Thousand Oaks, CA: Sage Publications.
  • Wolf, F. (1986). Meta-Analysis Ė Quantitative Methods for Research Synthesis. Thousand Oaks, CA: Sage Publications.
  • Yang, H., & Shen, J. (2006). When is an external evaluator no longer external? Reflections on Some Ethical Issues. American Journal of Evaluation, 27, 378-382.

PROJECT MANAGEMENT

  • Avison, D. & Torkzadeh G. (2009). Information Systems Project Management. Thousand Oaks, CA: Sage Publications.
  • Bentley, C. (2007). PRINCE2 Revealed. Burlington, MA: Elsevier, LTD.
  • Crowe, A. (2006). Alpha project managers: What the top 2% know that everyone else does not. Kennesaw, GA: Velociteach, Inc.
  • Fabac, J. (2006). Project management for systematic training. Advances in Developing Human Resources, 8, 540-547.
  • Friedrich, R. (2007). The essence of OPM3.
  • Graham, N. (2010). PRINCE2 for Dummies. West Sussex, England: John Wiley & Sons.
  • Heldman, K. (2005). Project management professional study guide (4th ed.). Hoboken, NJ: Wiley Publishing, Inc.
  • Kerzner, H. (2004). Project Management: A Systems Approach to Planning, Scheduling and Controlling. Hoboken, NJ: John Wiley & Sons.
  • Kerzner, H. (2009). Advanced Project Management: Best Practices on Implementation. Hoboken, NJ: John Wiley & Sons.
  • Kerzner, H. & Saladis, F. (2009). Value-Driven Project Management. New York, NY: IIL Publishing.
  • Kerzner, K. (2011). Project Management Metrics, KPIs and Dashboards: A Guide to Measuring and Monitoring Project Performance. Hoboken, NJ: John Wiley & Sons.
  • Layton, M. (2012). Agile Project Management for Dummies: Hoboken, NJ: John Wiley & Sons.
  • Llewellyn, R. (2006). PRINCE2 vs. PMP. Retrieved December 21, 2007 from http://manage.wordpress.com/2006/11/24/prince2-vs-pmp/.
  • Locke, L., Spirduso, W & Silverman, S. (). Proposals that Work 5th Edition: A Guide for Planning Dissertations and Grant Proposals. Thousand Oaks, CA: Sage Publications.
  • Marsh, D. (1996). Project management and PRINCE. Health Informatics, 2, 21-27.
  • Middleton, C. (1967). How to set up a project organization. Harvard Business Review, March-April, 73-82.
  • Mulcahy, R. (2005). PMP exam prep: Ritaís course in a book for passing the PMP exam (5th ed.). Minneapolis, MN: RMC Publications, Inc.
  • Project Management Institute. (2002). Project manager competency development framework. Newtown Square: PA: Project Management Institute.
  • PRINCE2. (2009). Managing Successful Project with Prince2. London, UK: The Stationary Office.
  • Project Management Institute. (2003). Organizational project management maturity model (OPM3): Knowledge foundation. Newtown Square: PA: Project Management Institute.
  • Project Management Institute. (2004). A guide to the project management body of knowledge (3rd Ed.). Newtown Square: PA: Project Management Institute.
  • Project Management Institute. (2006). The Practice Standard for Work Breakdown Sructures. Newtown Square: PA: Project Management Institute.
  • Project Management Institute. (2007). The Practice Standard for Work Breakdown Sructures. Newtown Square: PA: Project Management Institute.
  • Project Management Institute. (2002). Project Manager Competency Development Framework. Newtown Square: PA: Project Management Institute.
  • Project Management Institute. (2008). The Standard for Program Management 2nd Ed. Newtown Square: PA: Project Management Institute.
  • Project Management Institute. (2008). The Standard for Portfolio Management 2nd Ed. Newtown Square: PA: Project Management Institute.
  • Project Management Institute. (2007). Source: Project management institute code of ethics and professional conduct.
  • Project Management Institute. (2006). Government Extension to the PMBOK Guide 3rd Ed. Newtown Square: PA: Project Management Institute.
  • Project Management Institute. (2004). Professionalization of Project Management. Newtown Square: PA: Project Management Institute.
  • Rad, P. & Levin, G. (2006). Project Portfolio Management: Tools and Techniques. New York, NY: IIL Publishing.
  • Sartorius, R. (1991). The logical framework approach to project design and management. American Journal of Evaluation, 12, 139-147.
  • Stackpole, C. (2009). A Project Managerís Book of Forms. Hoboken, NJ.: John Wiley & Sons.
  • Stewart, W. (2001). Balanced scorecard for projects. Project Management Journal, March, 38-53.
  • Zwerman, B., Thomas, J., Haydt, S., & Williams, T. (2004). Professionalization of project management: Exploring the past to map the future. Philadelphia, PA: Project Management Institute.

SUPPLY CHAIN MANAGEMENT

  • APICS. (2009). Certified Supply Chain Professional (CSCP) Certification Training Guide. Chicago, IL: APICS.
  • APICS. (2011). APICS Supply Chain Manager Competency Model. Chicago, IL: APICS.
  • APICS (2009). Operations Management Body of Knowledge (OMBOK). Chicago, IL: APICS.
  • APICS (2010). APICS Dictionary. Chicago, IL: APICS.
  • Arnold, T., Chapman, S., & Clive, L. (2001). Introduction To Materials Management. Upper Saddle River, NJ: Columbus, OH.
  • Arnold, T., Chapman, S., & Clive, L. (2001). Introduction To Materials Management Casebook. Upper Saddle River, NJ: Columbus, OH.
  • Brown, S. (2000). Customer Relationship Management: A Strategic Imperative in the World of e-Business. Etobicoke, Ontario: John Wiley and Sons.
  • Lee, Q. & Snyder, B. (2006). Value Stream & Process Mapping. Bellingham, WA: Enna Products Corporation.
  • Sheffi, Y. (2005). The Resilient Enterprise: Overcoming Vulnerability for Competitive Advantage. Boston: MA: MIT.

KNOWLEDGE MANAGEMENT

  • Borghoff, U., & Pareschi, R. (1998). Information technology for knowledge management. Germany: Sprinter-Verlag.
  • Brockmann, E. & Anthony, W. (2002). Tacit knowledge and strategic decision making. Group Organization Management, 27, 436-455.
  • Chua, A., Lam, W., & Majid, S. (2006). Knowledge reuse in action: The case of call. Journal of Information Science, 32, 251-260.
  • Chou, S., & He, M. (2004). Knowledge management: The distinctive roles of knowledge assets in facilitating knowledge. Journal of Information Science, 30, 146-164.
  • Chou, T., Chang, P, Tsai, C., & Cheng, Y. (2005). Internal learning climate, knowledge management process and perceived knowledge management satisfaction. Journal of Information Science, 31, 283-296.
  • Hall, H. (2001). Input-friendliness: Motivating knowledge sharing across intranets. Journal of Information Science, 27, 139-146.
  • Kaiser, S., Mueller-Seitz, G., Lopes, M., & Cunha, M. (2007). Weblog-technology as a trigger to elicit passion for knowledge. Organization, 12, 391-412.
  • Kalseth, K., & Cummings, S. (2001). Knowledge management: Development strategy or business strategy. Information Development, 17, 163-172.
  • Liebowitz, J. (2011). Beyond Knowledge Management: What Every Leader Should Know. New York, NY: CRC Press.
  • Marquardt, M. (1996). Building the Learning Organization. New York, NY: McGraw Hill.
  • Nelson, S. (1979). Knowledge creation: An overview. Science Communication, 1, 123-149.
  • Reich, B. (2007). Managing knowledge and learning in IT projects: A conceptual framework and guidelines for practice. Project Management Journal, June, 5-17.
  • Tiwana, A. (2002): The knowledge management toolkit: Orchestrating IT strategy and knowledge platforms. Upper Saddle Ridge, NJ: Pearson Publications.
  • Torraco, R. (2000). A theory of knowledge management. Advances in Developing Human Resources, 2, 38-62.
  • Walsham, G. (2002). What can knowledge management systems deliver. Management Communication Quarterly, 16, 267-273.
  • Yang, C., & Chen. L. (2007). Can organizational knowledge capabilities affect knowledge sharing behavior? Journal of Information Science, 33, 95-109.
  • Yates-Mercer, P., & Bawden, D. (2002). Managing the paradox: The valuation of knowledge and knowledge management. Journal of Information Science, 28, 19-29.

RECORDS MANAGEMENT

  • Bates, S., & Smith, T. (2007). SharePoint 2007 user's guide: Learning Microsoft's collaboration and productivity platform. New York, NY: Springer-Verlag.
  • Board of Regents University of Wisconsin System. (2002). Basics of Good Evaluation Reporting. Madison, WI: University of Wisconsin-Madison.
  • Cohen, D., Leviton, L., Isaacson, N., Tallia, A., & Crabtree, B. (2006). Online diaries for qualitative evaluation: Gaining real-time insights. American Journal of Evaluation, 27, 163-184.
  • Harroch, R. (2000). Business Contracts Kit for Dummies. New York, NY: Hungry Minds.
  • Logan, M. (2004). Succession Planning Using Microsoft SharePoint. Retrieved on August 11, 2011 from http://www.knowinc.com/pdf/Succession_Planning_using_SharePointv2.pdf.
  • Loo R. (2002). Journaling: A Learning Tool for Project Management Training and Team Building. Project Management Journal. Philadelphia, PA: Project Management Institute.
  • Webster, B., Hare, C., & McLeod, J. (1999). Records management practices in small and medium-sized enterprises: A study in north-east England. Journal of Information Science, 25, 283-294.
  • Yusof, Z., & Chell, R. (2000). The records life cycle: An inadequate concept for technology-generated records. Information Development, 16, 135-141.
  • Suggested Reading: Digital Projects Advisory Group. (2008). Guidelines on File

RESEARCH

  • Angrosino, M. (2007). Doing Ethnographic and Observational Research: The Sage Qualitative Research Kit. Thousand Oaks, CA: Sage Publications.
  • Banks, M. (2007). Using Visual Data in Qualitative Research: The Sage Qualitative Research Kit. Thousand Oaks, CA: Sage Publications.
  • Barbour, R. (2007). Doing Focus Groups: The Sage Qualitative Research Kit. Thousand Oaks, CA: Sage Publications. Carmines, E. & Zeller, R. (1979). Reliability and Validity Assessment. Thousand Oaks, CA: Sage Publications.
  • Cresswell, J. & Clark, C. (2007). Mixed Methods Research. Thousand Oaks, CA: Sage Publications.
  • Flick, U. (2007). Managing Quality in Qualitative Research: The Sage Qualitative Research Kit. Thousand Oaks, CA: Sage Publications.
  • Flick, U. (2007). Designing Qualitative Research: The Sage Qualitative Research Kit. Thousand Oaks, CA: Sage Publications.
  • Gibbs, G. (2007). Analyzing Qualitative Data: The Sage Qualitative Research Kit. Thousand Oaks, CA: Sage Publications.
  • Golden-Biddle, K. & Locke, K. (2007). Composing Qualitative Research. Thousand Oaks, CA: Sage Publications.
  • Hunt, M. (1997). How Science Takes Stock: The Story of Meta-Analysis. New York: NY: Russell Sage Foundation.
  • Kvale, S. (2007). Doing Interviews: The Sage Qualitative Research Kit. Thousand Oaks, CA: Sage Publications.
  • Lewins, A. & Silver, C. (2007). Using Software in Qualitative Research: A Step-by-Step Guide. Los Angeles, CA: Sage Publications.
  • Lipsey, M, & Wilson, D. (2001). Practical Meta-analysis. Thousand Oaks, CA: Sage Publications.
  • Littell, J., Corcoran, J., & Pillai, V. (2008). Systematic Reviews and Meta-Analysis. New York, NY. Oxford University Press.
  • Marshall, J. & Mead, G. (2005). Action Research. Thousand Oaks, CA: Sage Publications.
  • McMillan, J. (2004). Educational Research: Fundamentals for the Consumer 4th Ed.Boston, MA: Pearson Education, Inc.
  • Miles, M. & Humberman, M. (1994). Qualitative Daa Analysis 2nd Ed. Thousand Oaks, CA: Sage Publications.
  • Rapley, T. (2007). Doing Conversation, Discourse and Document Analysis: The Sage Qualitative Research Kit. Thousand Oaks, CA: Sage Publications.
  • Straus, A. & Corbin, J. (1998). Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory 2nd Ed. Thousand Oaks, CA: Sage Publications.
  • Wolf, F. (1986). Meta-Analysis: Quantitative Methods for Research Synthesis. Thousand Oaks, CA: Sage Publications.
  • Yin, R. (2008). Case Study Research: Design and Methods. Thousand Oaks, CA: Sage Publications.

MEASUREMENT

  • Bogan, C. & English, M. (1994). Benchmarking for Best Practices: Winning Through Innovative Adaptation. New York, NY: McGraw Hill.
  • Camp, R. (1995). Business Process Benchmarking: Finding and Implementing Best Practices. Milwaukee, WI: ASQ Quality Press.
  • Cizek, G. and Bunch, M. (2007). Standard Setting: A Guide to Establisha dn Evaluating Performance Stands on Tests. Thousand Oaks, CA: Sage Publications.
  • Damelio, R. (1995). The basics of benchmarking. Portland, OR: Productivity Press.
  • Darton, M. & Clark, J. (1994). The Macmillan Dictionary of Measurement. New York, NY.
  • Ory, J. & Ryan, K. (1993). Tips for Improving Testing and Grading. Newbury Park, CA: Sage Publications.
  • Kanji, G. (2006) 100 Statistical Tests 3rd Ed. Thousand Oaks, CA: Sage Publications.
  • Kurpius, S., Stafford, M. (2006). Testing and Measurement. Thousand Oaks, CA: Sage Publications.
  • Morgan, S., Reicher, T., & Harrison, T. (2002). From Numbers to Words. Boston, MA: Pearons Education, Inc.
  • Salkind, N. (2006). Statistics for Peole Who Think They Hate Statistics. Thousand Oaks, CA: Sage Publications.
  • Salkind, N. (2006). Tests & Measurement for Peole Who Think They Hate Tests & Measurement. Thousand Oaks, CA: Sage Publications.
  • Upton, G. and Cook, I. (2002). Oxford Dictonary of Statistics. Oxford, NY: Oxford Univerity Press.
  • Straw, J. (2002). The 4-Dimensional Manager: DISC Strategies for Managing Different People in the Best Ways. San Francisco, CA: Inscape Publishing.
  • Watson, G. (1992). The Benchmarking Workbook: Adapting Best Practices for Performance Improvement. New York, NY: Productivity Press.

VISUALIZATION AND PRESENTATION

  • Damelio, R. (1996). The basics of process mapping. Portland, OR: Productivity Press.
  • Few, S. (2006). Information Dashboard Design: The Effective Visual Communication of Dat., Sebastopol. CA: O'Reilly Media.
  • Harris, R. (1999). Information Graphics A Comprehensive Illustrated Reference. New York: Oxford University Press.
  • Kodukula, P. Meyer-Miller, S. (2003). Speak with Power, Passion and Pizzazz! 222 Dynamite Tips to Dazzle Your Audience. Hats off Books.
  • Mills, H. (2007). Power Points!: How to Design and Deliver Presentations That Sizzle and Sell. New York, NY: Amacom.
  • Mucciolo, T. & Mucciolo, R. (2003). Purpose, Movement, Color: A Strategy for Effective Presentations. New York, NY: MediaNet.
  • Reynolds, G. (2008). PresentationZen: Simple Ideas on Presentation Design and Delivery. Berkeley, CA: Newriders.

OTHER

  • Click here to see some brief descriptions on recommended texts.
  • Barnhart, P. (1997). The Guide to National Professional Certification Programs 2nd Ed. Amherst, MA: HRD Press, CRC Press.
  • Hurwitz, J., Kaufman, M., Halper, F.,& Bloor, R. (2010). Cloud Computing for Dummies. Hoboken, NJ: Wiley Publishing.
  • Phillips, J. & Phillips, P. (2007). Show Me The Money: How to Determine ROI in People, Projects and Programs. San Francisco, CA: Berrett-Koehler Publishers.
  • Rakitin, S. (1997). Software Verification and Validation: A Practitoner's Guide. Norwood, MA: Artech House, Inc.
  • Rust, R., Zahorik, A., & Keiningham, T. (1994). Return On Quality: Measuring the Financial Impact of Your Company's Quest for Quality. Chicago, IL: Probus Publishing.
  • Thomas, W. (2012). The Journal of Validation Technology. What are the Most Important Competencies for Computer and Software Validation Projects? Summer 2012, Volume 18, Number 3.