Interviews
The Purpose of the Interview
A interview involves a personal conversation between two or more people for the purpose of an evaluation. An interview may be:- Formal
- Informal
- Structured
- Unstructured
- Questioning: the interviewer requests a response from the interviewee. These may be closed-ended or open-ended inquiry
- Consulting: the interviewer seeks advice or clarification from the subject matter expert (SME, interviewee) without the specific use of close-ended or open-ended inquiry
Good practices for interview or consulting:
- Choose a setting with the least distraction.
- Explain the purpose of the interview.
- Address terms of sensitivity, confidentiality, or propriety.
- Indicate how long the the conversation will take.
- Provide contact information of the interviewer.
- Allow interviewee (or SME) to clarify any questions about the discussion.
- Request approval to record discussion (take notes, or record audio or video)
- LL Transcript
- LL Checklist
- LL Audio or video files
- LL Interviewing/Consulting Tracking Form

Qualification Criteria and Values for the Interviewer:
- Knowledgeable: about the topic and related subject matter
- Organized: outline the procedure of the interviewv
- Systematic: clear, concise and easy to understands
- Active Listener: listen with understanding and able to repeat what they heard
- Flexible: ability to deal with fluctuating emotions or comments by the respondent
- Steering: able to control and re-direct comments to avoid digressing
- Critical Thinker: able to determine the reliability and validity of respondent
- Remembering: retaining content from respondent to allow for transcription
- Interpreting: able to transfer what is said by the respondent
- Ethical: open, honest and direct